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Effective Communication
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Effective Communication
You can have a great plan, full of great ideas and even an absolute great product or service – but if your team can’t effectively communicate with each other, your vendors, clients and your community… well, you’re likely to fail.
Effective communication skills – interpersonal, one-on-one – is essential in all facets of business. In this section we’ve provided an assessment, and then resources to work on the opportunities for improvement you uncover. Never underestimate the power of active listening!
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ARTICLE: Is Anybody Listening?
Jerry Scher, Our Green Value
Have you ever been frustrated because an employee didn't follow directions? Have you ever had to redo a job or an order, at your expense, . . .
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WORKSHEET: Weekly Progress Reports and Plan of Action
I'd rather have a root canal. Most regularly scheduled status meetings are about as useful as a coffee cup with the bottom missing. They're often boring beyond belief, and end up being nothing more than gripe sessions. Physically present, mentally absent people check email or messages on their phones. There is a better way. Maybe you've tried a few already. Here's an outline we've f . . .
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WORKSHEET: Listening Skills Assessment
Sugar coating is for M&Ms. In a company where people actually care about what happens, confrontations over important and difficult business issues are inevitable. This is especially relevant to green and sustainability topics today. Many on your team likely have very strong opinions! And, that's okay, if handled well. Constructive confrontation alleviates the destructiveness and harshn . . .
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HOW-TO: Top 11 Rules of Email Etiquette
Top 11 Rules of Email Etiquette. We constantly encourage the use of email over paper for basic communications for all the obvious environmental reasons. Trouble is, communicating via email is sometimes tricky. It’s hard enough to really understand people when communicating in person. Some times people say (via words and tone) one thing and indicate something totally diffe . . .
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